Printer Problems

My computer does not detect my scanner. What can I do to resolve the issue? Power off the scanner. Remove USB cable from either the device or the computer. Restart your computer, log in. Once you [...]

My document scanner displays an error message. What can I do to resolve the issue? Note the error message. Launch the Quick-IT program to submit a ticket to your Site Based Technician. Contact [...]

My device cannot connect to the internet. What can I do to resolve the issue? Verify you can connect to your server (your U:/ drive). If you can, there may be an outage with our internet vendor [...]

My printer will not print any documents. What can I do to resolve the issue? See if the printer is displaying any errors (possibly a PCL or PS error) Power off the printer and reset the network [...]

My computer cannot detect my printer. What can I do to resolve the issue? If it is locally attached to your computer (normally via a USB cable) Unplug and replace the cable connector on both the [...]

My printer is reporting a paper jam. What can I do to resolve the issue? Note: Always pull the paper in the direction it was moving, never opposite! Moving the paper in the wrong direction can [...]

My printer page is smeared or streaked. What can I do to resolve the issue? Normally, the toner needs to be changed Before opening or  buying a new toner cartridge, test it with another toner [...]

My device displays an error message. How can I resolve the issue? Note the error message to provide on the ticket. Restart the device, by powering it off completely and turning it back on. [...]

A device has a broken part, was lost, or stolen. What do I do? If the Device was assigned to you: From a working computer, Launch the Quick-IT program to submit a ticket to your SBT (Site Based [...]

My device won’t power on. What can I do to resolve the issue?  First check the power source a. The device may be plugged directly to the wall or through a surge protector (power strip) b. [...]