My computer cannot detect my printer


My computer cannot detect my printer. What can I do to resolve the issue?

  • If it is locally attached to your computer (normally via a USB cable)
    1. Unplug and replace the cable connector on both the computer and printer sides then, retry.
    2. Restart your computer with the printer disconnected. When you have logged back in, reconnect the cable and retry.
    3. Try plugging the computer side of the cable into a different USB port. USB ports are organized in pairs on the back of the computer. Try one from a different pair or on the front of the computer, if possible.
  • If it is a networked printer, please follow the following steps:
    • a. Ensure your computer can connect to server resources
      • i. Launch a web browser to see if you can access websites (An internal CCSD page like, and an external page to CCSD like
      • ii. Restart your computer and log back in. Network printers should automatically appear when you log into to a computer. If they don’t, you may have lost or had a partial connection to the login server.
      • iii. Try to print to that printer from another computer
    • b. See if others can print to the same printer
    • c. Look at the printer for possible error messages on the printer display screen
  • If these solutions do not work, you will need to submit a work order
    • From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
    • Contact your Site Based Technician
    • Contact the Help Desk at 702-799-3300
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