My printer will not print any documents

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My printer will not print any documents. What can I do to resolve the issue?

  1. See if the printer is displaying any errors (possibly a PCL or PS error)
  2. Power off the printer and reset the network cable.
  3. Power the printer back on and note if the error returns.
    • i. If the error returns:
      • 1. Open the printer from the printing icon near your taskbar clock (bottom right of the screen).
      • 2. If there is a job pending, it may be due to a corrupted file, bad format in the file or too large.
      • 3. If the file was one you sent, you can try right-clicking on the job and selecting delete. If you are unable to delete it, ask your Site Based Technician to clear the “Printer Queue”.
    • ii. If the error does not return:
      • 1. Test print a different type of document to see if the printer works without the job you are trying to print.
      • 2. If it prints fine, try the original job again
        • a. If it errors out again, the file may be corrupted or is too large for the printer
        • b. Try printing it to another printer
        • c. Finally, try splitting the document into two or more smaller documents and printing them one at a time. This can help narrow what is causing the issue. For example: a bad embedded picture format or the single file was too large.
    • iii. If you can still not print contact support:
      • 1. From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
        2. Contact your Site Based Technician
        3. Contact the Help Desk at 702-799-3300
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