My mobile device won’t power on
My mobile device won’t power on. What can I do to resolve the issue?
For mobile devices (iPads, Chromebooks, Laptops) please ensure the proper power supply is plugged in and functional.
- Look for active power lights on the charger and mobile device when plugged in
- Make sure the brightness is not turned down all the way
- Swap the charger out for a known working charger if available
If the device (especially an iPad) has been powered off for several months, the battery may be drained. Plug in the device and attempt to power it on after it has charged for a few minutes.
- Note: it may take up to 15 minutes for the device to display any sign that it is charging.
If none of the above actions work do the following:
From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
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- To launch the Quick-IT program
- Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
- If your Site Based Technician is not available or your site does not have a Site Based Technician
- Contact the Help Desk at 702-799-3300
- To launch the Quick-IT program
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