My device cannot connect to the internet (Wired, non-Wi-Fi)
My device cannot connect to the internet. What can I do to resolve the issue?
- Verify the network cable is plugged into the computer and the wall (or if your computer connects through your school’s wi-fi make sure that it is turned on and connected).
- Check if you can access your U:/ drive)
- For Mac’s open the CDM Agent and click on Connectivity Test
- Look for successful ping of AD.CCSD.NET
- If you have a mini-switch at your station (a small unit that has ethernet ports on it) make sure that unit is plugged in.
- If you still cannot connect to the network:
- From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
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