Error Messages – Printers

When I try to print I get an error message. How can I resolve this issue?

• If you are getting an alpha-numeric error, or just an numeric error code, on your printer display, this indicates a hardware issue. Note the error so you can list it on the ticket. Try to power off the printer and power it back on and if the error returns you will need to submit a ticket to your Site Based Technician (SBT) using the Quick-IT program or contacting Helpdesk at 702-799-3300.
• If you are receiving an error message after sending specific documents to the printer, there may be an issue with the document itself or the version of software being used. Try recreating the document.  Updating or re-installing the software can help as well (this usually happens with PDF files). If the error persists the printer might be incorrectly installed and may need to be re-installed with the correct drivers.

From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.

• • To launch the Quick-IT program
    • Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
  • If your Site Based Technician is not available or your site does not have a Site Based Technician
    • Contact the Help Desk at 702-799-3300