Error Messages
My device displays an error message. How can I resolve the issue? Note the error message to provide on the ticket. Restart the device, by powering it off completely and turning it back on. [...]
Damaged, Lost, or Stolen Devices
A device has a broken part, was lost, or stolen. What do I do? If the Device was assigned to you: From a working computer, Launch the Quick-IT program to submit a ticket to your SBT (Site Based [...]
Boot Failure
My device powers on, but doesn’t boot properly. What can I do to resolve the issue? Note the error message(or lack of one) on the screen in case you need to submit a ticket. a. If it hangs [...]
My Device won’t power on.
My device won’t power on. What can I do to resolve the issue? First check the power source a. The device may be plugged directly to the wall or through a surge protector (power strip) b. [...]