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Error Messages

My device displays an error message. How can I resolve the issue? Note the error message to provide on the ticket. Restart the device, by powering it off completely and turning it back on. [...]

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Broken Part

My device has a broken part. Who do I contact? From a working computer, Launch the Quick-IT program to submit a ticket to your SBT (Site Based Technician). Contact your SBT Contact the Help Desk [...]

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Boot Failure

My device powers on, but doesn’t boot properly. What can I do to resolve the issue? Note the error message(or lack of one) on the screen in case you need to submit a ticket. a. If it hangs [...]

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