My Device won’t power on.


My device won’t power on. What can I do to resolve the issue?

  1.  First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the device are powered on. If you see no lights on the power strip:
      • i. Plug a known good device (i.e. lamp) into the power strip, if it does not work, do the same test to the same plug on the wall outlet used by the power strip to ensure there is power at the wall.
      • ii. If the power strip does not work but the wall outlet does, check for a reset button on the power strip as it may have a resettable breaker inside.
      • iii. If the power strip still does not work, contact your SBT or obtain a replacement.
      • iv. If the wall outlet is not providing power, contact your building engineer, custodian, or office manager to start a Facilities work order.
    • c. Check both ends of the device’s cables. It is common for a power cable to be partially pulled out of the back of a device if it gets caught on a foot or other objects moved near cords under a desk.
    • d. If the device is a computer:
      • i. Check the power cable for the monitor on both ends.
      • ii. Check the video cable that runs between the computer and the monitor.
      • iii. Check that the monitor is turned on and not set to a secondary video source by checking the buttons on front side or bottom edge of the of the monitor bezel (plastic case).
    • e. If the device is a printer, copier or, multi-function device:
      • i.  Some of these types of devices recommend bypassing the power strip and plugging it directly into the wall.  Consult the device manual for specific recommendations.
  2. If the power source is good and it will still not power on:
    • a. From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300
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