Boot Failure

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My device powers on, but doesn’t boot properly. What can I do to resolve the issue?

  1. Note the error message(or lack of one) on the screen in case you need to submit a ticket.
    • a. If it hangs at a blank screen (blue or black) or reports no boot device available, remove any USB or flash memory devices (USB drive, SD Card, memory stick, etc.) from the computer and retry.
    • b. From another computer, launch the Quick-IT program from the desktop to submit a ticket to your Site Based Technician.
    • c. If your Site Based Technician is unavailable or your site does not have one:
      • i. Contact the Help Desk at 702-799-3300
    • or
      • ii. For Windows – Attempt Recovery
        • A. If it is crashing  “blue screen error messages”
          • i. Power the device off and back on.
          • ii. Select the F8 key on your keyboard to launch the boot menu
          • iii. Select Last Known Good Configuration (advanced)
        • B. If you still cannot get the system to start up properly:
          • i. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
          • or
          • ii. Contact the Help Desk at 702-799-3300
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