Boot Failure

My device powers on, but doesn’t boot properly. What can I do to resolve the issue?

1. Note the error message(or lack of one) on the screen in case you need to submit a ticket.
   • a. If it hangs at a blank screen (blue or black) or reports no boot device available, remove any USB or flash memory devices (USB drive, SD Card, memory stick, etc.) from the computer and retry.
   • b. From another computer, launch the Quick-IT program from the desktop to submit a ticket to your Site Based Technician.
   • c. If your Site Based Technician is unavailable or your site does not have one:
     • i. Contact the Help Desk at 702-799-3300
   • or
     • ii. For Windows – Attempt Recovery
       • A. If it is crashing  “blue screen error messages”
         • i. Power the device off and back on.
         • ii. Select the F8 key on your keyboard to launch the boot menu
         • iii. Select Last Known Good Configuration (advanced)
       • B. If you still cannot get the system to start up properly:
         • i. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
         • or
         • ii. Contact the Help Desk at 702-799-3300