My printer will not print any documents
My printer will not print any documents. What can I do to resolve the issue?
Power cycle the printer by turning it OFF and ON.
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- Check all cables and make sure they are connected properly.
- Check display for error messages (paper jam, low toner, etc.) .
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- Write down any error message or code.
- Follow any on screen prompts the printer may be giving you to help clear the issue.
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- Make sure there is paper in the tray.
- Power cycle the printer again (turn OFF, wait ten seconds then ON)
If none of the above actions work do the following:
From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
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- To launch the Quick-IT program
- Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
- If your Site Based Technician is not available or your site does not have a Site Based Technician
- Contact the Help Desk at 702-799-3300
- To launch the Quick-IT program
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