My printer will not print any documents

My printer will not print any documents. What can I do to resolve the issue?

1. See if the printer is displaying any errors (possibly a PCL or PS error)
2. Power off the printer and reset the network cable.
3. Power the printer back on and note if the error returns.
   • i. If the error returns:
     • 1. Open the printer from the printing icon near your taskbar clock (bottom right of the screen).
     • 2. If there is a job pending, it may be due to a corrupted file, bad format in the file or too large.
     • 3. If the file was one you sent, you can try right-clicking on the job and selecting delete. If you are unable to delete it, ask your Site Based Technician to clear the “Printer Queue”.
   • ii. If the error does not return:
     • 1. Test print a different type of document to see if the printer works without the job you are trying to print.
     • 2. If it prints fine, try the original job again
       • a. If it errors out again, the file may be corrupted or is too large for the printer
       • b. Try printing it to another printer
       • c. Finally, try splitting the document into two or more smaller documents and printing them one at a time. This can help narrow what is causing the issue. For example: a bad embedded picture format or the single file was too large.
   • iii. If you can still not print contact support:
     • 1. From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
       2. Contact your Site Based Technician
       3. Contact the Help Desk at 702-799-3300