My device won’t connect to the internet or server on WiFi (wireless)

My device won’t connect to the internet or server. What can I do to resolve the issue?

• Check to see it the WiFi settings are set to On. Depending on the device, this may be a switch, keyboard combination or in the settings window.
  • Mobile devices:
    • Open settings and ensure the slider to WiFi is set to On
    • Check that airplane mode is set to Off
  • Laptops/Notebooks:
    • Some can be enabled/disabled by:
      • FN key + a key on the keyboard. 
        • Look for a wireless icon on one of the other keys.
        • 
      • Slider switch on either the side of the laptop.
• Forget the network and re-scan so you can put in the Pre-shared key or CCSD-WiFi key again. If you were using the “CCSD-WIFI” network, your AD password may have changed and needs to be updated.
• Ensure you are typing the correct server name.
  1. Not all servers are available at all locations.
  2. Make sure you aren’t connected to a non-ccsd Wi-Fi network.
• Check if another device can connect from your location.
• Contact Support:
  1. From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
  2. Contact your Site Based Technician
  3. Contact the Help Desk at 702-799-3300