Consult the device manual for the steps to re-align it. From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician. Contact your Site Based Technician
My computer cannot detect my smartboard. What can I do to resolve the issue? The cables may have become unseated or damaged. Disconnect and examine the cables on both ends. If they are undamaged, [...]
My computer does not detect my scanner. What can I do to resolve the issue? Power off the scanner. Remove USB cable from either the device or the computer. Restart your computer, log in. Once you [...]
My document scanner displays an error message. What can I do to resolve the issue? Note the error message. Launch the Quick-IT program to submit a ticket to your Site Based Technician. Contact [...]
My projector has blinking lights or error message. What can I do to resolve the issue? Consult the manual for the projector to see if the lamp or filter may need to be changed. Contact your Site [...]
My projector doesn’t display my computer desktop. What can I do to resolve the issue? Verify the cables are plugged-in correctly Change the projector input source with the remote control [...]
My projector has a broken part. What can I do to resolve the issue? Contact your Site Based Technician (SBT) or someone in the office that has rights to submit a maintenance request through the [...]
My projector output is blurry or incorrect. What can I do to resolve the issue? Try to adjust the focus using the buttons on the projector or projector remote control Check the cable coming from [...]
My projector’s lamp has burned out. What can I do to resolve the issue? You will need to contact your Site Based Technician (SBT) or someone in the office that has rights to submit a [...]
My device displays an error message. How can I resolve the issue? Note the error message to provide on the ticket. Restart the device, by powering it off completely and turning it back on. [...]