My computer cannot detect my smartboard

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My computer cannot detect my smartboard. What can I do to resolve the issue?

  • The cables may have become unseated or damaged.
    • Disconnect and examine the cables on both ends.
    • If they are undamaged, reconnect the cables.
  • If the issue persists:
    • Disconnect the board’s USB cable from the computer.
    • Restart the computer.
    • Login
    • Reconnect the USB cable once you are at the desktop.
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