Access & Portal

I need help from a Site Infinite Campus Power User. How can I find them at my school? Contact your Site Administrator to be directed to Site Infinite Campus Power Users at your site.

I am getting a “You do not have rights to this user” error message. How do I resolve it? This is most often caused when: The student is not enrolled in the current school/calendar year for your [...]

How do I get a listing of GUID numbers (activation keys) for parents at my site? There is an ad hoc filter designed to pull all GUID numbers for parents at your site. Go to Ad Hoc Reporting > [...]

How do I pull a list of parents without Portal accounts? There is an ad-hoc filter designed to pull the names of parents that are missing Portal accounts. Go to Ad Hoc Reporting > Filter [...]

Why can a parent only see one of their children when they should have multiple children listed? This is most often caused by a Census (household) issue.  These issues can be identified via the [...]

How do I reset a student/parent password? To reset a student or parent’s Portal password: Go to the Search tab and select User from the dropdown menu. Enter the student or parent’s name (last [...]

An employee is no longer at this location, and needs their access removed from this school. The site administrator can submit an IC Request form and mark “Delete” instead of “Add” next to the [...]

I am a (teacher, OS-II, office manager, etc.) and I do not have access to my school in Infinite Campus. If you cannot see your school in the Calendar dropdown in IC: You may not have been moved [...]