Why can a parent only see one of their children when they should have multiple children listed?

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Why can a parent only see one of their children when they should have multiple children listed?

This is most often caused by a Census (household) issue.  These issues can be identified via the Relationships tab, and are often corrected here or by using the Census Wizard. Some examples of what to look for include:

  1. Does the parent have Portal rights to the student(s)?
  2. Is the parent’s Relationship field identified for the student (i.e. “Mother,” “Father,” etc.)?
  3. Is the student missing from the household altogether?
  4. Has the parent been entered twice into IC? (This often means that some students are entered into the household under one parent name, while remaining students are entered under the other name. In these cases, an email must be sent to SDS Help to have the Census data merged).

For any questions regarding Household/Census procedures, please email SRS Help.

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