I am not able to log into Infinite Campus with my AD account.


I am not able to log into Infinite Campus with my AD account. What might cause this?

Some reasons include:

  • You were not provisioned for IC because an IC Request form was not filled out and submitted. This is to be approved and submitted by your site administrator.
  • Your AD password is incorrect or has expired.
    • You can try our  Password Reset Page to regain access to your account.
  • Your AD account has been moved (i.e. per a location change) and will need to be enabled.
    • Contact your SBT (Site Based Technician).
  • Your AD Account is being locked due a bad/old password immediately after you reset it.
    • Check to see if you have a device with a saved password on the CCSD Wi-Fi (Phone, tablet, etc.). You can remove the connection and delete your credentials from the device and re-establish the connection after your password has been reset.
    • Check to see if an application, such as bookmarked ccsd websites that log in after a restart of your workstation, is using saved credentials to log you in.  This Microsoft article contains instructions for accessing the Credential Manager.
Did you find this FAQ helpful?
Recent Posts

Start typing and press Enter to search