My computer cannot detect my printer
My computer cannot detect my printer. What can I do to resolve the issue?
- Ensure the printer is turned on.
- Check all cables and make sure they are connected properly.
- If the printer is connected by a USB cable try switching the computer side port to another free port if available.
- If the printer is networked make sure both sides of the network cable are properly seated/connected.
- Check the printer for any error codes.
- Write down the error message or code.
- Follow any on screen prompts the printer may be giving you to help clear the issue
- Power cycle the printer (turn OFF, wait ten seconds then turn back ON).
If none of the above actions work do the following:
From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.
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- To launch the Quick-IT program
- Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
- If your Site Based Technician is not available or your site does not have a Site Based Technician
- Contact the Help Desk at 702-799-3300
- To launch the Quick-IT program
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