There is no sound coming out of my headphones

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There is no sound coming out of my headphones

There is no sound coming out of my headphones. What can I do to resolve the issue?

  • Make sure your headphones are plugged in correctly.
    • Use the front headphone port or the rear audio out port

If your headphones have a USB connector :

  • Try another USB port
  • Check your headset for a mute button and make sure it is not turned on

Follow the steps at There is no sound coming out of my speakers but treat your headset as if it were the speakers.

If none of the actions above work, submit a Quick-IT so your site based technician (SBT) can address the issue.

From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.

    • To launch the Quick-IT program
    • If your Site Based Technician is not available or your site does not have a Site Based Technician
      • Contact the Help Desk at 702-799-3300
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