Error Messages – Apple (Desktop & Laptop)

My computer displays an error message. How can I resolve the issue?

• First note the error message so that you can note it on the ticket.
• Restart the computer, by powering it off completely and turning back on.
• If a file folder icon is the only thing displayed on the screen after powering on the computer, this could indicate that your operating system is corrupt or a bad hard drive which you will need to create a ticket using the Quick-IT from a working computer.

From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.

• • To launch the Quick-IT program
    • Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
  • If your Site Based Technician is not available or your site does not have a Site Based Technician
    • Contact the Help Desk at 702-799-3300