TECHNOLOGY RESOURCES & INFORMATION

For information regarding Replace & Repurpose, please go to the following link https://replaceandrepurpose.com

For information regarding school lists, please go to the following link https://sites.google.com/a/nv.ccsd.net/rr/school-lists

The official list of Employe Purchase Options for CCSD Staff is located at the Purchasing & Warehousing section of the CCSD website. The items in this location are generally discounts that were extended when a vendor contract bid was accepted or otherwise negotiated on behalf of CCSD employees. Other education professional organizations may also provide discounts to either members-only or to all staff and/or students.  Many individual vendors also offer substantial discounts to either teachers, students, or other school district staff. Often, these direct-from-vendor discounts are unknown or overlooked. Searching a company’s website for “Education Pricing”, “Education Licensing”, or “Student Discounts” may take you to their discounts for education. A web search for “companies offering discounts to k-12“can also locate additional discount programs.

Note: Companies offering educational  discounts will typically ask for your CCSD Email address and/or they may ask you to send in proof of affiliation with an educational institution(copy of a pay stub, ID, etc.).

Your Site Based Technician (SBT) will evaluate the issue and respond:

Note:  If your site does NOT have an SBT, User Support Services technicians will respond directly to the ticket.

• If the issue can be fixed quickly (e.g., replacing a cable/cord, a device swap, re-imaging the computer, clearing a printer jam, replacing  a toner cartridge, etc.), the repair time will be determined by priority and the number of other tickets assigned.
• If the issue cannot be fixed with a quick repair (e.g., requires extensive troubleshooting, replacement parts, vendor intervention, etc.):
  • The repair may be escalated to a User Support Services technician.  Escalated tickets may be addressed in a variety of ways:
    • Device may be repaired immediately if replacement components are available.
    • Replacement components may be ordered and the repair completed when they are received.
    • The entire device may be replaced by a refurbished device (possibly of a different model) if this is the most practical solution.
    • The repair may be declined (SEE SCENARIOS BELOW).

In the following scenarios, the individual who submitted the ticket will automatically receive a quote for the cost of procuring the replacement component and a suggested vendor.  Once the replacement component is received, a second ticket may be submitted and a USS technician will assist with the installation.

User Support Services may decline a computer/printer repair based on the following criteria:

• The device is repairable, but the repair is not covered under warranty:
  • The issue is the result of accidental damage or vandalism.
  • The failed component is considered “consumable”, meaning that the user is responsible for procuring the replacement component.
• The device is repairable, but the device is no longer covered under warranty (the warranty has expired)
• The device is identified as beyond economic repair (BER):
  • The cost of the repair is approaching the cost of a comparable device currently available through the CCSD shopping cart.
  • The device is no longer supportable due to age and/or availability of replacement components.
• The device is not a standard CCSD model and therefore is not supported by USS.

In these scenarios the individual who submitted the ticket will automatically receive notification explaining why the device is not repairable.  Sites may request the removal of devices identified as BER by the Purchasing and Warehousing department.

Note: This tool can only be accessed from within CCSD (externally with VPN rights, if applicable). While we attempt to post answers and provide solutions to the most frequently encountered questions and issues, it is not possible to post every solution to every issue on this website.

The Service Desk Knowledge Base is where we store and reference all of the information we routinely use to address technical issues. If you cannot find what you are looking for on this website, search the Service Desk Knowledge Base. If you are still unable to locate the information you need, find a Knowledge Document which cannot be completed, or you are hesitant to follow a solution on your own, please submit a ticket through the Quick-IT shortcut on your desktop or call the Technology Help Desk at (702)799-3300.

To access the Knowledge Base:

• Login to Helpdesk.ccsd.net with your AD credentials.
• Enter any keywords in the search box then click Go, or select from the Top Solutions list as seen in the screenshot below:

All technical issues should be reported to your Site-Based Technician using the Quick-IT system.  Please follow the steps below to submit a ticket:

• How to get to QuickITOption 1:
  • Open the shortcut on your desktop

• Option 2: (Windows)
  • Select the start button
  • Open the CCSD folder
  • Select Quick-IT

• Option 3: (MacOS)
  • Click the Applications icon on the Dock
  • Double click Quick-IT to select

• Option 4: Quick-It Web
  • Go to another computer, open an internet browser and navigate to quickit.ccsd.net .
  •  In the description box please include the following: the issue affecting the device, the model type (Dell, Lenovo, Mac, etc.) and the room number of the broken device.  (If applicable, also include a workstation number.)

  If you do not have Quick-IT on your computer at your school, please contact your site-based technician for assistance.

If you are unable to locate a solution for your issue or need further assistance, please contact us at the Technology Help Desk .

If you need any external cables or adapters please put in a request through the Quick-IT system.  Your SBT will assess all hardware needed to connect to a CCSD device.

From a working computer, launch the Quick-IT program to submit a ticket to your Site Based Technician.

• • To launch the Quick-IT program
    • Double click the Quick-IT icon from your desktop (OR Visit quickit.ccsd.net)
  • If your Site Based Technician is not available or your site does not have a Site Based Technician
    • Contact the Help Desk at 702-799-3300