Communication methods for resetting AD (Active Directory) passwords default to the email address or cellular number (for SMS text messaging) you have entered into HCM.ccsd.net . If you cannot receive messages from at least one of those methods, you will need to call the User Support Services Help Desk at (702)799-3300 during our regular hours of operation.

How to Reset Your Password

  1. You must be on the District network.
  2. Open an internet browser and go to myaccount.ccsd.net.
  3. Select the top option “Reset Your Password or Retrieve Your Current CCSD Standard ID (Active Directory/Google).
  4. Select “Reset My Password”.
  5. Enter your Active Directory Username, Employee Number, or full Email Address.
  6. Click the checkbox next to “I’m not a robot”.
  7. Select “Next”.
  8. A partial phone number will be displayed. Enter the complete phone number in the same format as the partial number.
  9. Select “Next”.
  10. A Security Code will be texted to the phone number provided. Enter it in the Security Code Field.
  11. Select “Submit”.
  12. Choose a new password that meets the complexity requirements displayed on the page shown and enter it in both the New Password and Confirm Password fields.
  13. Select “Submit”.

Password Expiration Notices

Your District account password has an expiration date. As it approaches, you will receive email reminders.

  • First reminder: 15 days
  • Second reminder: 7 days
  • Final reminder: 1 day

Update Devices and Applications

  • Phone or tablet email: Update the saved password when prompted.
  • WiFi: Forget the network and reconnect with the new password.
  • Chromebook: Sign out and sign back in if prompted.
  • Windows or macOS: Sign out and sign back in after the change.

Security Reminders

  • CCSD staff will not ask you for your password.
  • Confirm links before entering credentials.
  • Report suspected phishing using your District process.
  • If you believe your account is compromised, reset your password and contact support.

Password Rules

  • Minimum length: 10 characters
  • Complexity Requirements: Include any 3 of these 4: Uppercase, lowercase, numbers, or symbols
  • Never reuse a password

Troubleshooting

  • Confirm Caps Lock is off and try again carefully.
  • Restart the device if you are stuck in repeated sign in prompts.
  • Try again later if you suspect your account is temporarily locked out.
  • Contact support if you continue to have trouble.

Support

If you need assistance, contact the help desk

  • Phone: 702-799-3300

If you are unable to log in to your computer or applications, select one of the links below to get information on how to reset each password type.

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SAP – Shopping Cart/Budget
To reset your ERP/SAP password go to the ERP Portal If further assistance is needed , call the USS Help Desk (702)-799-3300.
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USS Website Accounts (SBTs only)

The User Support Services website uss.ccsd.net houses resources for CCSD technicians such as, application installers, OS/application repair utilities, and reports regarding equipment in use at all of our locations connected to the CCSD network. To access the site, you must manually create an account using your other CCSD accounts (Email, AD username, etc.). Alternatively, your Site Administrator or USS Manager (SBTs) may have already had the account created for you. If you are unable to access information about your site(s), you may need to have your Administrator send in a request to assign permissions.

To reset your password, go to theUSS website account recovery page or call the USS Help Desk 702-799-3300.
This is an internal link that can only be accessed from within CCSD.

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Voicemail

To reset your password, submit this Telecom Form
You will need to include your school or department name and the full WAN number [Site Code + Extension].

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Resetting Passwords: Active Directory (AD), G Suite, Infinite Campus, and more

To reset and/or change your password, go to myaccount.ccsd.net.

 

CCSD uses Active Directory (AD) to manage the account you use to login to school district computers and applications. Most district applications can only be accessed from a computer on the CCSD network, however, systems used for parents, hiring , or interfacing with the community may be internet accessible. Many school district systems use AD login credentials. These include:

  • Infinite Campus (Student information system used by central and school office personnel, teachers, etc.)
  • G Suite/Google (CCSD’s Email & Collaboration system)
  • ELMS (CCSD’s professional development tracking, registration, & learning management system)
  • Canvas LMS (Learning management system used by both students & teachers.)
  • CCSD DataLab (Provides staff with interactive student achievement data visualizations.)
  • OnePlace (Free CCSD/PBS sponsored resource that provides access to purchased and approved digital content.)
  • CCSD WiFi/e (wireless network)
  • VPN Connections (remote access – additional rights required)
  • CA Service Management (Service Desk – Request/Issue tracking  & Knowledge Base)
  • NSweb Account Management Portal (SBT only)
  • FAMIS (Facilities’ ticketing system)
  • EasyTrac (IEP tracking)
  • HCM Applications (PeopleSoft, Teleo, Strategic Budget)
  • User Support Services (tools for SBT’s, tech reporting, form automation)

 

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