If you need additional help resolving a problem, click one of the topics below.

Infinite Campus (IC) – Grade Book FAQs

I need assistance with my Infinite Campus Grade Book setup (account, categories, etc.).

For any assistance/questions regarding Grade Book setup, you can choose one of the following options:

  1. Go to InterAct > District Link > Infinite Campus > Instruction and Grade Book, then select the folder that corresponds to your school and teacher type (i.e. Secondary or Traditional Elementary) to view available grade book setup manuals.
  2. Contact site based IC Power User
  3. Send an email to GradebookHelp in InterAct.
  4. Submit a Quick-IT request.

What weights should I use for my categories?

  1. At all schools (Secondary, Traditional Elementary, and SBRC Elementary), the school-wide weighting of categories is a site-based decision, and must be consistent across the school.
  2. Some examples of how teachers may weight their categories are as follows:
    • Example 1
      • Formative: 10%
      • Summative: 90%
      • Does Not Count Towards Grade: 0%
    • Example 2
      • Homework: 0%
      • Classwork/Quizzes: 10%
      • Projects/Presentations: 45%
      • Does Not Count Towards Grade: 0%
      • Tests: 45%

To ascertain which method(s) your school would like you to employ, see your site administrator or Teacher Power User.

How should I show current mastery when I have reassessed a student?

To show a student’s current mastery level, use one of the following options:

  1. Option 1
    • Find the original assessment, and replace the score.
    • Use the Comments field to indicate that the student was reassessed, and record the original score (i.e. Redo 2/5/15 – Original score 50%).
  2. Option 2
    • Select the assignment and click on the blue expand arrows next to the score.
    • From the codes next to the score, click on the “X.”
    • This will render the assignment exempt, and will no longer calculate in the student’s grade or reflect on their Portal account.
    • You may then enter the assignment as a new assignment in the same area of the Grade Book to add the score for the reassessment, and mark all other students in the section as being exempt from that assignment.
    • Even when utilizing this method, it is still best practice to record progress by recording the student’s original score in the Comments field next to the new score.

How do I use Minimum F?

  1. When recording the student’s score as Minimum F, a teacher will populate a 50% and insert a comment next to the score indicating what the student’s original score was and that the Minimum F was utilized (i.e. Minimum F – Student scored 30% in Comments box).
  2. For more information on Minimum F, please refer to the 15 Fixes for Broken Grades online course available in Pathlore, or email GradebookHelp in InterAct.

How do I record missing assignments?

  1. Best practices in grading: Select “L=Late” to flag work that has not been turned in (make a note in the comments that it is “Missing” or “Not turned in”).  This will show up on the custom progress reports and the parental portal.
  2. Using the “M=Missing” will assign an automatic zero, this is punitive and is an inaccurate reflection of student progress.  (For more information on recording missing assignments, please refer to the 15 Fixes for Broken Grades online course available in Pathlore.)

How do I create assignment marks for E, S, and N?

To create assignment marks for E, S, and N:

  1. In your Grade Book, select Settings.
  2. Click on Assignment Marks.
  3. Click on Add.
  4. Enter a name for your list (i.e. ESN, Specialists, etc.).
  5. Click Add Row three times to add three rows.
  6. Enter a letter (E, S, or N) in the Score
  7. Enter the corresponding percentage in the % (See Grade Book guide for details regarding the CCSD ESN grading policy.)
  8. Click Passing to indicate whether or not the score is a passing score.
  9. Click Save.

How do I post progress and/or report card grades or comments?

For any assistance/questions regarding posting progress and/ or report card grades and comments (based on your school/teacher type) choose one of the following options:

  1. Detailed instructions for posting progress and/or report card grades and comments (based on your school/teacher type) can be found in InterAct > District Link > Infinite Campus > Instruction and Grade Book.
  2. Contact site based IC Power User
  3. Send an email to GradebookHelp in InterAct.
  4. Submit a Quick-IT request.

I need help with retrieving data (scores, assignments, etc.) that I entered/posted and saved but have since gone missing.

If you are sure that you have entered/posted and saved data in your Grade Book that is now missing, please call the Help Desk at 799-3300 and be prepared to provide the following information:

  1. The section name/number from which the data is missing
  2. The grading task from which the data is missing
  3. Any assignment(s) whose scores are now missing
  4. Example(s) of students whose grades are missing
  5. The date/an approximate time in which you were last able to successfully post and save

How do I print my progress report/report cards?

To print progress reports:

  1. Option #1
    • From the Index Menu on the left, select Elementary Progress Report.
    • From the Select by Section dropdown at the top of the screen, select the desired section that you would like to print progress reports for (i.e. Homeroom AM or the first section of your PE classes).
    • Set the dates.
    • Click Active Only.
    • Choose English Only from Print Options dropdown.
    • Click on Generate Report.
  2. Option #2
    • From the App Switcher (“Rubik’s Cube” type icon in the top right corner), select Campus Tools.
    • From the Index on the left, go to Grading & Standards > Reports > Elementary Progress Report.
    • From the Select by Section dropdown at the top of the screen, select the desired section that you would like to print progress reports for (i.e. Homeroom AM or the first section of your PE classes).
    • Click Active Only.
    • Choose English Only from Print Options dropdown.
    • Click on Generate Report.

To print report cards:

  1. Option #1
    • From the Index Menu on the left, select Elementary Report Card.
    • From the Section dropdown at the top of the screen, select the desired section that you would like to print progress reports for (i.e. Homeroom AM).
    • Select which student(s) for which you would like to print the report card. (NOTE: Using CTRL-click or SHIFT-click will enable you to select multiple students at once.)
    • Choose the appropriate Attendance Term 1 Ending Date and Select Term as indicated in the instructions for print report cards for the current grading term (i.e. Semester 1 or Semester 2).
    • Choose English Only from Print Options dropdown.
    • Click on Generate Report.
  2. Option #2
    • From the App Switcher (“Rubik’s Cube” type icon in the top right corner), select Campus Tools.
    • From the Index on the left, go to Grading & Standards > Reports > Elementary Report Card.
    • From the Section dropdown at the top of the screen, select the desired section that you would like to print progress reports for (i.e. Homeroom AM).
    • Select which student(s) for which you would like to print the report card. (NOTE: Using CTRL-click or SHIFT-click will enable you to select multiple students at once.)
    • Choose the appropriate Attendance Term 1 Ending Date and Select Term as indicated in the instructions for print report cards for the current grading term (i.e. Semester 1 or Semester 2).
    • Choose English Only from Print Options dropdown.
    • Click on Generate Report.

Teachers at secondary sites do not print their own progress reports or report cards.  They are to be processed and sent (after teachers post) by the office staff at your site. To ensure that you have properly posted your progress and/or report card grades, see pg. 15-18 in the Secondary Grade Book Manual found on InterAct>District Link>Infinite Campus>Instruction & Grade Book.

Infinite Campus (IC) – Access & Portal FAQs

I have an AD account but I am not able to log into Infinite Campus. What might cause this?

Some reasons include:

  1. You were not provisioned for IC because an IC Request form was never filled out and submitted. This is to be approved and submitted by your site administrator.
  2. Your AD password is incorrect or has expired. Go to support.ccsd.net>Reset Password
  3. Your AD account has been moved (i.e. per a location change) and still needs to be enabled. Talk to your SBT.

 

I am a (teacher, OS-II, office manager, etc.) and I do not have access to my school in Infinite Campus.

If you cannot see your school in the Calendar dropdown in IC:

  1. You may not have been moved to your current location (especially in cases of a location change).
  2. Your district assignment (position) does not include the correct IC user group(s).

See your site administrator to submit an IC Rights Request Form to obtain rights at your current location.

 

An employee is no longer at this location, and needs their access removed from this site.

The site administrator can submit an IC Request form and mark “Delete” instead of “Add” next to the rights on the form.

 

How do I reset a student/parent password?

To reset a student or parent’s Portal password:

  1. Go to the Search tab and select User from the dropdown menu.
  2. Enter the student or parent’s name (last name, first name). You may also use the Advanced Search tool to add additional search criteria.
  3. Find the appropriate name from the results pane on the left, and click on the user ID (will appear with an indent just under the person’s name).
  4. You will be brought to the person’s User Account page. Click on the blue Reset Password link on the right.
  5. Enter a strong password for the parent or student (progress bar will reach 100% once a strong password has been entered), and confirm it in the second field.
  6. Click Change Password.
  7. On the User Account page, mark the checkbox for Force Password Change, and then hit Save.

 

Why can the parent only see one of their children when they have multiple children that should show?

This is most often caused by a Census (household) issue.  These issues can be identified via the Relationships tab, and are often corrected here or by using the Census Wizard. Some examples of what to look for include:

  1. Does the parent have Portal rights to the student(s)?
  2. Is the parent’s Relationship field identified for the student (i.e. “Mother,” “Father,” etc.)?
  3. Is the student missing from the household altogether?
  4. Has the parent been entered twice into IC? (This often means that some students are entered into the household under one parent name, while remaining students are entered under the other name. In these cases, an email must be sent to SDS Help to have the Census data merged).

For any questions regarding household/Census procedures, please email SDS Help.

 

How can I merge a parent account with an employee account in IC?

To merge an employee’s account with their parent account in IC, email the following to SDS Help via InterAct.

  1. The person’s name
  2. Employee number (if possible)
  3. Both their employee and parent user IDs

 

How do I pull a list of parents that do not have a Portal account?

  1. There is an ad hoc filter designed to pull the names of parents that are still missing Portal accounts.
  2. It is titled “PortalUsage-Students WithOUT Parent Accts,” and is available via Ad Hoc Reporting > Filter Designer OR Data Export > Portal Liaison filter folder.

 

How do I get a listing of GUID numbers (activation keys) for parents at my site?

  1. There is an ad hoc filter designed to pull all GUID numbers for parents at your site.
  2. It is titled “Portal-GUID for Parents ALL w/Address,” and is available via Ad Hoc Reporting > Filter Designer OR Data Export > Portal Liaison filter folder.

 

What do I do when I receive a “You do not have rights to this user” error message?

  1. This is most often caused when:
    1. The student is not enrolled in the current school/calendar year for your site
    2. The parent’s relationships to the student are not properly defined, therefore not granting access to the Portal Liaison.
  2. You will need to ensure that the right school and year are selected in your Calendar dropdown (i.e. if the student is not enrolled until next year, you will have to change the year accordingly in the dropdown).
  3. If that is not the case, you will need to check that the parent has Portal rights to the student in their Relationships
  4. If the student does not have an enrollment at your site at all, please call the Help Desk at 799-3300 to request account assistance for the parent.
Infinite Campus (IC) – Attendance & Behavior FAQs

How do I run a report for perfect attendance?

To run a report for perfect attendance:

  1. From the Index, go to Attendance > Reports > Period Count.
  2. Under Which students would you like to include in the report?, choose Ad Hoc Filter. You must have an Active Students Only filter already created (student.activeToday =TRUE is the only parameter needed). Select that filter from the Ad Hoc list.
  3. For Enrollment Effect Date, enter the date from which you would like to run the report (i.e. the first day of school).
  4. For Start Date, enter the date from which you would like to run the report.
  5. For End Date, enter the ending date for which you would like to run the report (i.e. yesterday’s date).
  6. In the “Having at least” box, enter 0.
  7. In the “Having at most” box, enter 0.
  8. For Status, mark the “All
  9. For Excuse, mark every box except for “Exempt.”
  10. Click on Generate Report.

 

How do I create attendance letters?

To create attendance letters

  1. Attendance letters are created via Attendance > Attendance Letters.
  2. From your folder (i.e. Elementary School Clerk), select the letter you would like to run (i.e. *15 Truancy Letter),
  3. Click on Preview and Print Letters.

For any questions or concerns regarding attendance letters, please contact SDS Help.

 

How often should I create attendance letters? 

Any procedural questions regarding attendance letters and how often they should be run should be directed to SDS Help in InterAct.

 

What is a batch attendance change, and how/when do I use it?

  1. A batch attendance change is performed when changing attendance codes en masse in IC.
  2. It is utilized via the Attendance Wizard tool (Attendance > Attendance Wizard).
  3. The most common use for the Attendance Wizard is when changing “Unknown” absences to “Unverified” (when students have had an absence with no excuse note).
  4. For detailed instructions on how to use the Attendance Wizard, go to InterAct > District Link > Infinite Campus > Attendance > Mass Changing Daily Attendance (for either Secondary or ES).

To find out how often attendance should be mass changed, please contact SDS Help in Interact.

 

Where is the NV Attendance Summary Report, and how often should I run it?

  1. The NV Attendance Summary report is located via NV State Reporting > NV Attendance Summary Report.
  2. It is to be run on a weekly basis throughout the school year. The Start Date must be a Monday.

 

Where can I locate and access the Behavior forms (i.e. expulsion packets, RPC forms, etc.) in IC?

The path for locating and filling out a Behavior form for a student is Student Information > Health > General > Documents tab. From here, you would click on New Document, mark the checkbox for Create New Simple Form, and select the desired form from the Select a Form . . . dropdown list. After selecting the form, click Create Document.

 

How do I enter a behavior resolution for an incident?

To enter a resolution for an existing Behavior incident, you can choose one of the following options:

  1. Option 1
    1. Go to Behavior > Behavior Management.
    2. From the Incident Management Editor, select the event that you want to add a resolution for (so that the Incident Detail Information box appears below).
    3. At the bottom of the screen, click on Add Resolution. (NOTE: This is a useful method when entering a mass resolution for an event with several participants, i.e. a food fight resulting in detention for all involved students.)
  2. Option 2
    1. Go to Student Information > General > Behavior
    2. Expand the calendar in which the incident took place, and then click on the name of the incident.
    3. From the Incident Detail box that displays on the right, click on Add Resolution.
Infinite Campus (IC) – Census & Scheduling FAQs

How do I add an emergency contact?

Emergency contacts are added as non-household relationships.

To add a new emergency contact:

  1. Go to the Search tab, select Household from the dropdown, and search for the household by name.
  2. Find the student in question in the results pane and click on their name.
  3. Once you are brought to the student information screen, click on the Relationships
  4. Click the New Non-Household Relationship
  5. Once the Person Search window appears, enter as much search criteria as possible (Last Name, First Name, Middle Name, Birth Date, Gender).
  6. Click Search. You will either select the desired contact’s name from the list of results, or click the Create New Person

(This information can be found on page 22 of the CCSD Census Manual via InterAct > District Link > Infinite Campus > Census.)

 

How do I update a household?

  1. Households must always be updated via the Census Wizard tool (Census > Census Wizard).
    1. Examples of updates to a household include adding a new member, changing an address, changing a household type from Primary to Secondary, etc.
  2. To select the household in need of updating, you will use the search fields within the Census Wizard, and not the Search tab on the left.

 

How do I change the address in a household?

To change the address for a household:

  1. Go to Census > Census Wizard.
  2. Using the Census Wizard search fields, locate the household in question (enter student number, household name, etc.).
  3. Select the name of the household from the results pane on the left. The household name, address, and member names will appear in the box titled “Editing an Existing Household” on the right.
  4. Still using the Census Wizard search fields, click on Clear Search Fields and search for the new address.
  5. Select the desired address from the results pane on the left. It will auto-populate into the box on the right.
  6. Click on Continue – Step 2>>.
  7. On the next page, under Household Locations, enter an end date for the old address and uncheck the Mailing
  8. Enter a start date for the new address and mark Mailing.
  9. Click Save & Continue – Step 3>>. You have now changed the address for the household.

 

How do I find errors in my household data?

You can ascertain whether or not your households have errors by regularly running the Error Check reports that are located in both the Secondary Registrar and Elementary School Clerk filter folders (via Ad Hoc Reporting > Filter Designer or Data Export).

 

What reports can I run to find my own household errors?

The Error Check reports are located in both the Secondary Registrar and Elementary School Clerk filter folders (via Ad Hoc Reporting > Filter Designer or Data Export). Some available reports include:

  1. ErrorCheck – Students with no guardians
  2. ErrorCheck – Students without a current household
  3. ErrorCheck – Students no address on household
  4. ErrorCheck – Students in a household by themselves
  5. ErrorCheck – More than one primary household

 

What is the procedure for assigning a new teacher to a section after the school year has already begun (i.e. when a teacher leaves the school)?

To assign a new teacher to a section that has already had another teacher assigned since the start of the school year, someone with Scheduler rights would do the following:

  1. Search for the section (by selecting Course/Section from the Search dropdown), select the appropriate section from the results pane on the left, and go to the Staff History
  2. Click on the former teacher’s name, displaying a Staff History Detail box below, and enter the appropriate End Date for that teacher (which should be the last day that the teacher taught the class).
  3. Click New Primary Teacher at the top of the page.
  4. Under the *Name dropdown, choose the appropriate teacher’s name, and enter a Start Date for their teaching assignment (should be the next instructional day after the former teacher’s end date).
  5. Click the Save button.
InterAct FAQs

Why can’t I login to InterAct?

If you receive the following message follow the steps below:

    1. Toward the bottom of the logon screen, you should see Server: fc.ccsd.net

      • a. If it is not listed, select the pyramid to the left of Advanced to expand the window.
      • b. Select Setup:
      • c. Verify Connect via: has Local Network.fcp selected:
      • d. Type fc.ccsd.net in the server section:
      • e. Select the Save button at the bottom right and try to log in again.

 

  1. If  Server: fc.ccsd.net is already set and you are getting a “no server on the network” error:
    • a. Verify you can access other websites
    • b. If not, you may have a connectivity issue
    • c. If you can access other websites, InterAct may be having some issues
      • i. Verify with your office or SBT if they or others are having the same issue

 

How do I change my InterAct password?

    1. Send an email to Interact Password Change with the subject “Change Password.”
    2. In the email, include your username and new password.

Why can’t I send InterAct E-mails?

If you are receiving an “unable to open tools folder” or “cannot find Lexicon file” error:

    1. You may not be connected to the server and your home folder (U: drive) may not be mapped.
      • a. Open the computer icon to see if any of your network drives are mapped.
      • b. If they are not, restart the computer and log back in.
      • c. If they are still not mapped, contact your SBT or call 702-799-3300 (WAN 0099-3300)
    2. If this is a district laptop and you are not logged onto the district server:

You may have to temporarily turn off the spell checker option to send emails.

      • a. From the Interact menu bar, select Edit, then Preferences.
      • b. Select the Content tab.
      • c. Select the Spell Check tab.
      • d. Uncheck “Automatically check on send”.
      • e. Select OK and retry to send the message.


How do I find my (or others) InterAct E-mail address?

    1. Normally, your InterAct email address is your InterAct logon name followed by @interact.ccsd.net (i.e. username@interact.ccsd.net)
    2. To verify that or find others, follow the steps below:
      • a. Logon to http://ccsdapps.net.
      • b. Select Employee Access – Login Now.
      • c. Type your InterAct logon name and password.
      • CCSDAPPS
        d. On the upper right side of the screen, select the arrow to the right of your name, then select “The Directory.”
      • InterAct Directory
        e. Type all or part of the user’s name (if multiple names are show, select the correct user), then select magnifying glass.
      • InterAct email search
        f. The user’s information will be displayed.
      • InterAct email

 

How do I find my employee ID?

  1. Logon to http://ccsdapps.net.
  2. Click on your name in the upper right side of the screen and select “Your Profile”.
Network – WIFI FAQs

My laptop or mobile device cannot connect to the internet via WiFi. What can I do to resolve the issue?

  • 1. Check to ensure the WiFi setting is set to “On”. Depending on the device, this may be a switch, keyboard combination or in the settings window.
      • a. Mobile devices – Open settings and ensure the slider to WiFi is set to On.
        b. Laptops may have several different options:
      • i. Dell models
        • 1. FN + F2 key on the keyboard
        • 2. Slider switch on the side of the laptop (either left or right side)
      • ii. Lenovo models

       

    • 2. If this is a mobile device and you recently change your Active Directory passwords, you may have to select “Forget this network” and re-scan so you can put in the password or CCSD-WiFi key again.
    • 3. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • 4. Contact your Site Based Technician.
    • 5. Contact the Help Desk at 702-799-3300 (WAN 0099-3300).
General Technology FAQs

My device won’t power on. What can I do to resolve the issue?

  1.  First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

My device won’t boot properly. What can I do to resolve the issue?

  1. Note the error message on the screen
    • a. If it reports no boot device available, check to see if you have any USB devices (flash drive, thumb drive, memory stick, etc.) plugged in to the computer. If so, remove it and retry.
    • b. If it “blue screens”,
      • i. Power the device off and back on.
      • ii. Select the F8 key on your keyboard to launch the boot menu
      • iii. Select Last Know Good Configuration (advanced)
    • c. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • d. Contact your Site Based Technician
    • e. Contact the Help Desk at 702-799-3300

My device has a broken part. Who do I contact?

  1. Launch the Quick-IT program to submit a ticket to your Site Based technician
    • a. If your computer will not boot, you can go to another computer and launch the Quick-IT program to submit a ticket.
  2. Contact your Site Based Technician
  3. Contact the Help Desk at 702-799-3300

My device displays an error message. What can I do to resolve the issue?

  1. Note the error message.
  2. If the computer will not boot, go to another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
  3. 3. Contact your Site Based Technician
  4. Contact the Help Desk at 702-799-3300

 

Printer

My printer won’t power on. What can I do to resolve the issue?

  1. First check the power source (some Xerox printers recommend bypassing the power strip and plug it directly into the wall (consult the manual)
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian

My printer has a broken part. What can I do to resolve the issue?

  1. Launch the Quick-IT program to submit a ticket to your Site Based technician.
  2. Contact your Site Based Technician.
  3. Contact the Help Desk at 702-799-3300.

My printer displays an error message. What can I do to resolve the issue?

  1. Note the error message.
  2. Power off the printer.
  3. Disconnect the power cord and network cable for a few moments.
  4. Plug the cables back in. (the job will still be in queue, and will try to print when power is restored)
    • a. Depending on the error, resetting (powering on/off) the printer may resolve the issue.
    • b. If it recurs after trying to send a print job, the job may be causing the problem
  5. Launch the Quick-IT program to submit a ticket to your Site Based technician.
  6. Contact your Site Based Technician.
  7. Contact the Help Desk at 702-799-3300.

My printer page is smeared or streaked. What can I do to resolve the issue?

  1. Normally, the toner needs to be changed
    • a. Before buying a new toner cartridge, test it with another toner cartridge.
    • b. Try to swap a toner cartridge from another similar printer.
    • c. If the problem goes away, it is a bad toner cartridge.
    • d. If the problem does not go away you will need to submit a work order.
  2. If the toner just smears, it may have a bad fuser assembly, you will need to submit a work order.

My printer has a paper jam. What can I do to resolve the issue?

NOTE: Always pull the paper in the direction it was moving-never opposite

  1. Before attempting to clear any paper jam, power off the printer and disconnect the power cable.
  2. Open the paper tray and other access panels to see if it is possible to remove the paper.
  3. If you cannot find the jam or it appears to be too difficult to remove, you will need to submit a work order.

My computer cannot detect my printer. What can I do to resolve the issue?

  1. If it is locally attached to your computer (normally via a USB cable), unplug the USB cable on both the computer and printer sides and retry.
  2. If it is a networked printer, please follow the following steps:
    • a. Ensure your computer can connect to server resources
      • i. Launch a web browser to see if you can get out
      • ii. Open the Computer icon to see if your network drives are mapped
      • iii. Try to print to that printer from another computer
    • b. See if others can print to the same printer
    • c. Look at the printer for possible error messages on the printer display screen
  3. If these solutions do not work, you will need to submit a work order

My printer will not print any documents. What can I do to resolve the issue?

  1. See if the printer is displaying any errors (possibly a PCL or PS error)
  2. If it is displaying an error:
    • a. Power off the printer and reset the patch cable.
    • b. Power the printer back on and note if the error returns
      • i. If the error returns, submit a work order
      • ii. If the error does not return
        • 1. Submit a different print job to see if the document that you want to print may be corrupted.
        • 2. If it prints fine, try the original job again
          • a. If it errors out again, the file may be corrupted or is too large for the printer
          • b. Try printing it to another printer

 

iPad/Tablet

My device won’t power on. What can I do to resolve the issue?

  1. If the device (especially an iPad) has been powered off for several months, the battery may be dead.
  2. NOTE: it may take up to 15 minutes for the device to display any sign of it charging

My device won’t connect to the server. What can I do to resolve the issue?

  1. Check to see it the WiFi settings are set to On.
  2. Forget the network and re-scan so you can put in the Pre-shared key or CCSD-WiFi key again
  3. Ensure you are typing the correct server name

My device won’t connect to the internet/Wi-Fi. What can I do to resolve the issue?

  1. Check to see it the WiFi settings are set to On.
  2. Forget the network and re-scan so you can put in the Pre-shared key or CCSD-WiFi key again

My device has a broken part. What can I do to resolve the issue?

  1. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
  2. Contact your Site Based Technician
  3. Contact the Help Desk at 702-799-3300

 

Internet/Network Connection
My device cannot connect to the internet. What can I do to resolve the issue?

  1. Verify the network cable is plugged into the computer and the wall
  2. If it is going through a mini-hub, reset the power and cables going to/from the mini-hub
  3. Try bypassing the mini-hub to see if the port on the wall is working
  4. Try a different (known good) drop.

My device cannot connect to unfiltered internet. What can I do to resolve the issue?

  1. Verify that both the user and computer are in the GG-0LOC-UNFILTEREDINTERNET group
  2. Verify the computer has a static IP address, correct gateway, and DNS
  3. Verify the user has the rights to have the unfiltered access (mobileapps.ccsd.net)

My device cannot connect to the server/network. What can I do to resolve the issue?

  1. Verify the network cable is plugged into the computer and the wall
  2. If it is going through a mini-hub, reset the power and cables going to/from the mini-hub
  3. Try bypassing the mini-hub to see if the port on the wall is working
  4. Try a different (known good) drop.

 

Projector
My projector won’t power on. What can I do to resolve the issue?

  1. First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

My projector’s lamp has burned out. What can I do to resolve the issue?

  1. You will need to contact your SBT or someone in the office that has rights to submit a maintenance request through the Maximo system.

My projector output is blurry / incorrect. What can I do to resolve the issue?

  1. You may try to adjust the focus on the projector
  2. You will need to contact your SBT or someone in the office that has rights to submit a maintenance request through the Maximo system.

My projector has a broken part. What can I do to resolve the issue?

  1. You will need to contact your SBT or someone in the office that has rights to submit a maintenance request through the Maximo system.

My projector won’t display my computer desktop. What can I do to resolve the issue?

  1. Verify the cables are plugged incorrectly
  2. Select the Windows and P keys on the keyboard to change the output settings

My projector has blinking lights / error message. What can I do to resolve the issue?

  1. Consult the manual for the projector to see if the lamp or filter may need to be changed.
  2. You may to contact your SBT or someone in the office that has rights to submit a maintenance request through the Maximo system.

 

Document Camera
My document camera won’t power on. What can I do to resolve the issue?

  1. First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

My document camera has a broken part. What can I do to resolve the issue?

  1. You may to contact your SBT or someone in the office that has rights to submit a maintenance request through the Maximo system.

 

Scanner
My scanner won’t power on. What can I do to resolve the issue?

  1. First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

My scanner displays an error message. What can I do to resolve the issue?

  1. Note the error message.
  2. Launch the Quick-IT program to submit a ticket to your Site Based technician.
  3. Contact your Site Based Technician
  4. Contact the Help Desk at 702-799-3300

My computer cannot detect my scanner. What can I do to resolve the issue?

  1. Reset the cables and power to the device.
  2. Try to scan from the built-in scan utility (to bypass the scan program)
    • a. Control Panel >> Devices and Printers
    • b. Select the scanner (if detected)

 

Interactive White Board
My smartboard won’t power on. What can I do to resolve the issue?

  1. First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

My computer cannot detect my smartboard. What can I do to resolve the issue?

  1. Reset the cables

My smartboard needs to be realigned. What can I do to resolve the issue?

  1. Consult the device manual for the steps to re-align it

 

Speakers/Surround Sound
There is no sound coming out of my computer speakers. What can I do to resolve the issue?

  1. First check the power source
    • a. The device may be plugged directly to the wall or through a surge protector (power strip)
    • b. Ensure both the power strip and the computer is powered on. If you see no lights on the power strip, plug a known good device (i.e. lamp) into the wall outlet to ensure it has power.
    • c. If the other device does not work, the power outlet may not be functioning. Contact your building engineer or custodian.
  2. If the power source is good and it will still not power on:
    • a. From another computer, launch the Quick-IT program to submit a ticket to your Site Based technician.
    • b. Contact your Site Based Technician
    • c. Contact the Help Desk at 702-799-3300

There is no sound coming out of my headphones. What can I do to resolve the issue?

  1. If this is a USB powered sound bar and currently plugged into the USB port, the head phone jack is disabled
    • a. The work-around is to restart the computer with the USB cable from the speaker bar disconnected. The headphone jack will now be active.

My headphones are damaged or broken

  1. Launch the Quick-IT program to submit a ticket to your Site Based technician.
  2. Contact your Site Based Technician
  3. Contact the Help Desk at 702-799-3300
Replace & Repurpose Info

For information regarding Replace & Repurpose – Click Here

Hardware & Software Standards
At Home Software Installations (MS Office 365)

Office 365 Education for Faculty

Office 365 is now available for all active full and part-time CCSD faculty and staff to download free of charge on up to five personal devices for professional or personal use. Included in this productivity suite are the following applications: Office Professional Plus (PC), Office (Mac), Outlook (Mac), Office for iPad and iPhone (Full version) and Office for Android.

To install Office 365 Education for Faculty, your PC or Mac must meet the minimum system requirements. Please Click Here for more information.

To register and download the software, follow these steps:
Step #1:  Click Here
Step #2:  Enter your email address (This will be your Active Directory Username@AD.CCSD.NET, then select Get started.

office 365 signin

Step #3:  Select I’m a teacher.

im a teacher

Step #:  Select Sign in.

signUp

Step #4: Type your Active Directory username@AD.CCSD.NET and password (same password to logon to your work computer).

office 365 signin 2

Step #5: Select the Install Office 2016 button and follow setup instructions.

Note: For general questions, please contact the User Support Services Help Desk at 702-799-3300.

Tutorial for Downloading Office 365 for Students PDF

Tutorial for Downloading Office 365 for Students (Spanish) PDF

Telecommunications/Phones FAQs

Telephones/Voice Mail

How do I reset my voicemail password?

  • Complete  this form and provide the location code and the extension number. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

Telephone Extension

How do I change name on a phone extension?

  • Complete  this form and provide the location code, the extension number, and the new name. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

How do I move a phone extension to new location?

  • Complete  this form and provide the location code, the extension number, and the new location. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: For E911 purposes it is very important that only Telecommunication Services staff move telephones to  new locations.

My phone extension not working, who do I contact?

  • Complete  this form and provide the location code, the extension number, and describe what is not working correctly. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

Long Distance

How do I request long-distance PIN?

  • Complete  this form and provide the location code, the extension number, and a brief summary of your request. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: Normally this is done through the office manager, and the office manager will be able to provide this PIN code.

Who do I contact if I forgot my long-distance PIN?

  • Complete  this form and provide the location code and the extension number. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: Normally this is done through the office manager, and the office manager will be able to provide this PIN code.

Conference Call

How do I request a conference call bridge?

  • Complete  this form. Please provide dates, times, duration of call, site name, and location code. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option2, to provide the information listed above to have a ticket created.
  • NOTE: Please provide one business day advance notice if possible. If a same day conference call bridge is required, please call Telecommunication Services directly at 702-799-6543.