Telephones/Voice Mail

How do I reset my voicemail password?

  • Complete  this form and provide the location code and the extension number. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

Telephone Extension

How do I change name on a phone extension?

  • Complete  this form and provide the location code, the extension number, and the new name. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

How do I move a phone extension to new location?

  • Complete  this form and provide the location code, the extension number, and the new location. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: For E911 purposes it is very important that only Telecommunication Services staff move telephones to  new locations.

My phone extension not working, who do I contact?

  • Complete  this form and provide the location code, the extension number, and describe what is not working correctly. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.

Long Distance

How do I request long-distance PIN?

  • Complete  this form and provide the location code, the extension number, and a brief summary of your request. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: Normally this is done through the office manager, and the office manager will be able to provide this PIN code.

Who do I contact if I forgot my long-distance PIN?

  • Complete  this form and provide the location code and the extension number. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option 2, to provide this information and open a ticket.
  • NOTE: Normally this is done through the office manager, and the office manager will be able to provide this PIN code.

Conference Call

How do I request a conference call bridge?

  • Complete  this form. Please provide dates, times, duration of call, site name, and location code. After the form is sent, a ticket will be created automatically. -OR-
  • Call the Help Desk at 702-799-3300, option2, to provide the information listed above to have a ticket created.
  • NOTE: Please provide one business day advance notice if possible. If a same day conference call bridge is required, please call Telecommunication Services directly at 702-799-6543.